Frequently Asked Questions

I'm A Bike Messenger, Can I Get A Discount?

Yes! All active bike messengers are eligible for a 50% discount on the Monday through Friday model.

Verbal confirmation from your employer AND payslips / check stubs are required to receive your discount.

Simply get in touch with me before ordering: melbournemoneybag@gmail.com

How Do I Check My Order / Status?

Simply send me an email! I'll do my best to get back to you as fast as I can, email: melbournemoneybag@gmail.com

Can You Make Me A Custom Bag?

Unfortunately, no - each bag is a creative, artistic expression, using colour combinations to invoke emotions of pleasure, excitement, and joy to the person wearing it and envy in all others.

I only make bags that I would wear, and for that reason I cannot make you a custom bag. If you don’t see a bag that you like that’s available, sign up for email notifications.

I'll consider custom as a special option (with added fees) only available to friends and family - tell me your favourite and least favourite colours and I’ll work off of that.

Full payment is required before any work commences, and all sales are final.

How Do I Clean My Bag?

WARNING: My bags are NOT machine washable - machines may twist and pull in ways that damage the materials.

Give your bag a wipe down using your regular dish soap and warm water, and leave in the sun backside up. Wash submerged in water only as a last resort.

Do NOT use any heat drying methods.

Where Do You Ship?

I ship locally and worldwide from Melbourne, Australia.

In Australia, I ship using the most suitable and convenient option to you, depending on your location. I do not deliver to PO Box addresses.